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Internet FAQs

What is DSL?
DSL (digital subscriber line) carries both voice and data simultaneously using your existing phone line. It delivers high-speed Internet connectivity to your home using your existing telephone line at speeds that will allow you to do more than dial-up. What this means to you is that you can talk on the phone and surf the Net at the same time.

Digital Subscriber Line, or DSL, is a technology that allows data to be transmitted over a dedicated digital circuit using ordinary copper phone lines between a business or residence and a telephone company's central office. DSL transmits at much higher speeds than traditional, analog technology. DSL technology can also allow you to make a phone call while transmitting data (while using the Internet, for example) on the same line. There are several different types of DSL technology, offering speeds from 15 to 50 times faster than today's analog modems. DSL works by replacing conventional analog call-switching equipment with digital modems known as DSL multiplexers, sometimes called "D-slams." The speed at which homes and businesses can send and receive text, video and other data depends, in part, on how far away they are located from the central office where the D-slam is installed.

So, why stick with the antiquated dial-up method when DSL offers you the freedom and flexibility to multi-task?

How does DSL work?
Digital Subscriber Line, or DSL, is a technology that allows data to be transmitted over a dedicated digital circuit using ordinary copper phone lines between a business or residence and a telephone company's central office. DSL transmits data at much higher speeds than traditional, analog technology.

DSL technology can also allow you to place or receive phone calls while transmitting data (while using the Internet, for example) on the same line. There are several different types of DSL technology; offering speeds are 15 to 50 times faster than today's analog modems.

DSL works by replacing conventional analog call-switching equipment with digital modems known as DSL multiplexers, sometimes called 'D-slams.' The speed at which homes and businesses can send and receive text, video and other data depends, in part, on how far away they are located from the central office where the D-slam is installed.

How does DSL compare to cable modems?
Cable modems offer service over a shared cable. Tens, and possibly hundreds, of users may be connected to this local cable line. Access speed is compromised as more users access a cable data network. The capacity available to any one user inevitably drops. DSL technology provides a dedicated service over an existing telephone line. DSL provides dedicated service you don't have to share your access connection with other users and therefore you'll see more consistency and persistency in your connection

What is ADSL?
DSL connections can be configured to offer faster data rates "downstream," to your computer from a host computer than "upstream" from your computer to a host computer. This is called Asymmetric Digital Subscriber Line, or ADSL, and is best suited for some applications, such as using the Internet, where you typically need to receive more data than you send. Other DSL applications - a corporate data network, for example - require symmetric service, where data are sent at the same rate in both directions

How is DSL different from ISDN?
DSL and ISDN have a number of things in common; however, they each have their own advantages that make them the best solutions for different customers. One primary difference is that ISDN is a switched, multi-point service. For instance, you can use your ISDN line to dial up an Internet connection, then later establish different ISDN connections to send a high-speed fax or connect to a corporate LAN (local area network) - all the while, having the ability to also use the same phone line for digital voice calls. With DSL, your data connection is an "instant on" connection (no busy signals), and is a dedicated, point-to-point connection to a particular service, such as an Internet service provider.

Will I have to purchase hardware or software to use the services?
Some applications as well as some individual access technologies may require purchase of equipment or software. Generally, DSL providers will make basic hardware needed for a data service available as part of the installation process. Provider technicians can be available to install the necessary equipment and test the service for you or will help you with difficulties you may have if you choose to install the equipment yourself. DSL requires a DSL modem and an Ethernet card or USB connection in your PC.

Does DSL require installing an additional phone line?
No. DSL utilizes varying frequency spectrums, 0-4 kHz for POTS (Plain Old Telephone Service) and 100 kHz - 2.2Mhz for data transmission. This allows simultaneous analog voice or fax and DSL data transmission over the same telephone line at the same time.

Will I be able to talk on the phone or send a fax while I am connected to the Internet or my company's network?
Yes. DSL allows for simultaneous voice and data transmission. This means that you can surf the web and receive and place telephone calls at the same time on a single phone line. In addition, your telephone line will remain operational even if you lose power to your PC

Can I still utilize existing features like Caller ID, Call Forwarding and Three-way Calling on the same line?
Yes. The addition of DSL does not impact these features.

Can I connect to AOL?
Yes, America Online offers a special TCP/IP account for customers who already have high-speed Internet access (ISDN, DSL, etc.). This allows you to use your DSL service to access AOL content without giving up AOL.

Can I continue to use America Online?
AOL has a product called 'Bring your own access', which for about $10 a month lets you use the familiar AOL environment. You will end up paying a little more than you would if you just used DSL, and two parties would be billing you but if you wish continuity with your AOL account, this would be the way to go.

What do Downstream and Upstream mean?
Downstream is data flow from the Internet or a LAN to your computer (data you receive); while Upstream is the data flow from your computer to the Internet or LAN (data you send). A typical user requires much higher bandwidth Downstream (to download web pages or files from a LAN) than upstream. But if you are transferring large files from your computer to another location or to the Internet, then you may need higher Upstream bandwidth than the typical user

Can I use my dial up modem for DSL?
No. The DSL technology used is different than dial-up and because of this a DSL specific modem is needed.

Do I get a dynamic or static IP address?
Most residential customers receive a dynamic IP address that adds an additional layer of security at no additional charge. A static IP may be requested for an additional small monthly fee from some providers.

What is an IP Address?
IP stands for "Internet Protocol". An IP address allows your computer to be identified while you are on the Internet. While most DSL customers use Dynamic IP, some advanced users may be interested in a Static IP product. Here is the difference between Static and Dynamic IP

Where can I find information about NIC Cards?
A network interface card (NIC) provides your computer with the capability to communicate with other Ethernet based devices like the DSL modem or router you will use with the service. They are available in a variety of different types, one of which should work with your computer. You can also purchase a NIC card at a computer retailer.

Why is DSL available to some people and not others?
DSL might not be available in your area for the following reasons:

  1. You are beyond 18,000 feet from our Central Office (cable feet, not driving distance).
  2. Your telephone line utilizes special technology that makes voice service possible, but hinders data services.
  3. Your local office is not yet equipped to provide the DSL service.

Does having DSL make it easier for hackers to get into my computer?
There are ways to prevent attacks and intruders from hacking into your computer:

  • Reduce the number of hours that your computer is physically connected to the Internet by logging off or by other means.
  • Make sure that your computer's settings minimize vulnerabilities.
  • Keep up-to-date on security fixes for your operating system and programs.
  • Install firewall software to prevent attacks from being successful

If a computer is equipped with both Ethernet and USB, is one better to use?
If a computer has the option of USB or Ethernet, Ethernet would be the better choice. The USB adapter is a work-around for those people who are unable to add a network card, or are intimidated by opening the computer case to install a network card. While the USB adapter allows use of the USB port for networking, the USB port was never really intended for networking. In short, the Ethernet connection is the right tool for the job and the USB adapter is a suitable substitute.

NETWORKING INFORMATION

How to setup your own network?
Assuming you are using Windows on your computer, setting up a network is rather simple. A professional should do the network setup since there are many circumstances that could cause problems. These instructions are basic and some networking knowledge is required.

You will need a few things to make it work: (1) PATCH cables (2) HUB (3) Network cards or USB network adapters.

The NIC (network cards) must be installed in each PC and software installed for them first. The method varies depending on the version of Windows you have. Second, connect the patch cable to the PC and the other end to the HUB. A light should come on the hub and network card indicating a connection. In Windows, open the area to change the network settings, ENABLE file sharing, ADD the IPX/SPX protocol and restart the PC. Be sure to remember to actually share the files you want in order access them on the other PC.

Do I need a Network?

  • Do you have more than one computer in your home?
  • Are you currently using DSL service to connect to the Internet?
  • Do you find everyone in your home wants to use the Internet at the same time?

If you answered yes to all these questions, there is a solution! With networking you can connect all the computers in your home. You can share files, programs, printer or other hardware, and even play head to head games from different rooms in your house.

Home networking is the affordable and simple solution to home networks. There are two options you can choose from.

Wired:
Allows you to connect -via a router- two or more PC's to the DSL line so that both PC's have access to the Internet.

Ethernet Cabling must be in place to use this option. Each computer will need either an internal Ethernet Card or an external Ethernet Adapter to connect them to your home or Business network. In a residential location, the wiring is usually done when the home is built. After the fact, is typically impossible or very expensive. In a business environment, network cabling is frequently done and reasonably priced. There are things to keep in mind before running cable. Certain cities may have "rules" about how the cable is to be run. Beside this, a professional "look" is also important and also ensures no bad wiring techniques were used. Seek out a professional to help you with the network cabling. One source will be the local Chamber of Commerce or the Yellow pages.

Wireless:
Allows you to connect two or more PC's and/or your laptop to your DSL line without installing any additional wiring in your home. A wireless router and adapter are all you need to have the flexibility to access the Internet from anywhere in your home. The wireless router broadcasts the signal to the wireless adapter connected to your PC. Some PC wireless adapters will seek out wireless routers and make the connection. It is best to stay with the same brand of Wireless equipment when deciding on the Wireless option. The least expensive wireless equipment is not always the best option.

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